Roark is a comprehensive QA and observability layer designed for voice AI systems, enabling teams to monitor live calls, run end-to-end simulations, and evaluate interactions with over 40 built-in metrics. It supports multi-speaker analysis, automated evaluators, and integrations with platforms like VAPI, Retell, LiveKit, and Pipecat. The platform helps ensure reliability by detecting issues such as latency, repetitions, and sentiment shifts, and provides tools for dashboards, alerts, and reports. Ideal for developers and businesses building voice agents, Roark scales from startups to enterprises with flexible pricing and robust features.
Paid
$500/month
How to use Roark?
To use Roark, integrate it with your voice AI platform via one-click setups or SDKs in Node and Python. Monitor live calls in real-time to track metrics like latency and sentiment. Run simulations using configurable personas and graph-based scenarios to test agents under various conditions. Set up alerts and webhooks for automated responses to failures. This helps identify and fix issues pre-deployment, ensuring high reliability and performance for voice interactions.
Roark 's Core Features
Live Call Monitoring: Track over 40 metrics including latency, repetition detection, and sentiment in real-time during voice calls, providing immediate insights into agent performance and customer interactions.
Multi-Speaker Analysis: Support for up to 15 speakers with automatic identification, enabling detailed analysis of conference calls and distribution of talk time, emotions, and vocal cues.
Automated Evaluators: Run on-demand or automated evaluations via UI or API to assess compliance, instruction-following, and custom events, with webhook triggers for seamless integration into workflows.
End-to-End Simulations: Test inbound and outbound voice agents using graph-based conversation flows and configurable personas that mimic real-world scenarios, including accents, emotions, and background noise.
Custom Dashboards and Alerts: Build personalized dashboards for real-time data visualization, schedule automated reports, and set threshold-based alerts with webhook support to keep teams informed and proactive.
One-Click Integrations: Easily connect with popular voice platforms like VAPI, Retell, LiveKit, and Pipecat Cloud in under 60 seconds, offering no-code options or SDKs for full control and rapid deployment.
Scalable Pricing: Flexible plans from Startup to Enterprise with volume-based credits, discounts, and custom solutions, ensuring cost-effectiveness as your voice AI operations grow and evolve.
Roark 's Use Cases
Voice AI Developers: Use Roark to monitor and test voice agents in development, catching issues like high latency or script deviations early. This reduces bugs in production, improves user satisfaction, and speeds up deployment cycles by automating evaluations and simulations.
Customer Support Teams: Implement Roark to analyze support calls for sentiment and compliance, ensuring agents follow scripts and handle emotions effectively. This enhances customer experience, reduces escalations, and provides data-driven insights for training improvements.
Enterprise IT Managers: Deploy Roark for large-scale voice systems, leveraging custom integrations and on-premise options to maintain security and compliance. It helps manage high call volumes, set alerts for failures, and ensure SLA adherence, optimizing operational efficiency.
Startup Founders: Utilize the Startup plan to quickly integrate voice AI observability without heavy investment. By running simulations and monitoring metrics, they can validate product reliability, attract investors with data, and scale smoothly as user base grows.
Quality Assurance Engineers: Employ Roark's simulation tools to create exhaustive test cases from failed calls, covering edge cases and personas. This ensures comprehensive coverage, reduces regression issues, and automates testing processes for consistent voice agent performance.
Healthcare Providers: Use Roark's HIPAA-compliant features to monitor voice interactions in telemedicine, ensuring patient data security and regulatory adherence. It helps track call quality, sentiment, and automate evaluations for reliable and compliant healthcare communications.
Roark 's Pricing
Startup
$500/month
Best for teams with up to 5,000 call minutes monthly, includes 50,000 free credits, live call observability, simulations, custom metrics, built-in metrics, sentiment detection, automatic scenario generation, alerts, and dashboards.
Growth
$1,200/month
Best for organizations with up to 12,000 call minutes monthly, includes everything in Startup plus 120,000 free credits, discounts on observability and simulations, SOC2 and HIPAA compliance, priority support, and early access features.
Enterprise
Custom solution
Custom solution for high-volume operations, includes everything in Growth plus custom credit packages, maximum discounts, dedicated support, custom integrations, SLA guarantees, and on-premise deployment options.
