Helply is an AI-powered customer support agent designed to automate repetitive inquiries and reduce ticket volume. It integrates with existing help desks, learns from your knowledge base, and can perform real actions like processing refunds and sending invoices. Its standout feature is a 65% AI resolution rate guarantee within 90 days.
Freemium
from $99/mo
How to use Helply?
Upload your help docs, FAQs, or connect your existing help desk (like Zendesk or Freshdesk) to train the AI agent. Configure its behavior, tone, and escalation rules. Helply then handles common customer queries automatically, such as billing questions and refunds. For complex issues, it escalates to human agents with full context, reducing repetitive work for your support team.
Helply 's Core Features
Guaranteed 65% AI resolution rate within 90 days or your money back, ensuring tangible results and ROI for your support automation investment.
Hallucination-proof human escalation that transfers complex queries to your help desk with full conversation context and source citations, preventing misinformation.
Gap Finder tool automatically analyzes support tickets to identify unanswered questions in your knowledge base, helping you improve documentation continuously.
Performs real actions like processing refunds, sending invoices, and guiding plan changes based on your business rules, going beyond just answering questions.
Live deployment in 14 days with VIP onboarding, where a dedicated AI support engineer helps set up, connect tools, and identify key workflows to automate.
Continuous improvement analytics track resolution rates, surface top escalations, and highlight areas for optimization, allowing the AI to get smarter over time.
Enterprise-grade security with SOC 2 Type II and GDPR compliance, ensuring customer data is encrypted and stays private under your control.
Helply 's Use Cases
Customer support teams overwhelmed by repetitive tickets can automate up to 70% of simple requests, freeing agents for complex issues and reducing burnout.
SaaS companies can use Helply to handle common billing inquiries, send invoices, and guide customers through plan upgrades or downgrades autonomously.
E-commerce businesses can automate refund processing according to predefined rules, providing instant resolutions to customers and reducing manual approval wait times.
Startups scaling rapidly can implement 24/7 AI support without hiring additional headcount, ensuring consistent customer service as user volume grows.
Enterprises with large knowledge bases can use the Gap Finder to identify documentation weaknesses and continuously improve their self-service support content.
Companies using help desks like Zendesk or Freshdesk can integrate Helply to augment their existing workflow, deflecting tickets before they reach human agents.
Global businesses benefit from multilingual auto-detection and translation, allowing the AI agent to support customers in their preferred language seamlessly.
Helply 's Pricing
Starter
$0/mo
Perfect for small teams. Includes 500 message credits, 1 AI Agent, 1 seat, 1 Gap Finder run, and 5 Actions per month.
Growth
$99/mo
Popular choice for growing businesses. Everything in Starter plus 12,000 message credits, 3 seats, 2 Gap Finder runs, and 10 Actions.
Scale
$299/mo
For scaling operations. Everything in Growth plus 40,000 message credits, 5+ seats, 3 Gap Finder runs, and 15 Actions.
Enterprise
Custom Pricing
Custom solution for large organizations. Unlimited AI answers, Gap Finder runs, Actions, Agents, and Seats. Includes SLAs, Success Manager, and Advanced Analytics.
