Hugo is an AI-powered customer support agent designed to handle real conversations with multi-turn intelligence. It connects to your knowledge base and business tools to provide accurate, context-aware responses while automatically escalating complex issues to human agents when needed.
Freemium
from $45/month
How to use Hugo?
Upload your documentation and FAQs, configure response rules through a no-code interface, test conversations in a live chat widget, then deploy Hugo to handle customer inquiries 24/7. The AI maintains conversation context, accesses live data through integrations, and learns from every interaction to improve future responses while smoothly routing complex issues to human agents.
Hugo 's Core Features
Multi-turn conversation intelligence that maintains context across entire customer interactions, unlike basic chatbots that lose track
Deep integration with knowledge bases, CRMs, and business tools through Model Context Protocol (MCP) for accessing live data
Smart escalation system that knows when to involve human agents with full conversation context preserved
No-code interface allowing anyone on your team to train and deploy the AI in minutes without developer assistance
Model flexibility supporting Claude, ChatGPT, Llama, or your own custom AI models while maintaining data control
Visual workflow builder for creating complex automations including ticket triage and escalation logic
Real-time performance tracking with insights that improve future responses based on past conversation data
Hugo 's Use Cases
Customer support teams can automate 40-60% of routine inquiries, freeing human agents for complex issues while maintaining quality
E-commerce businesses provide instant order status updates and product information 24/7 without increasing staff costs
SaaS companies offer consistent technical support across multiple channels while keeping knowledge bases automatically synchronized
Enterprise organizations maintain GDPR compliance with European-hosted data processing and transparent AI logic
Growing startups scale customer service operations efficiently without proportional increases in support staff
Multinational companies provide localized support while ensuring all responses align with current company policies
Service businesses handle peak inquiry volumes without compromising response times or customer satisfaction ratings
Hugo 's Pricing
Pay as you go
$0.00 + membership
Crisp Mini plan with collaborative inbox + $5 of AI conversations included
