Letterbook is an AI-native support agent designed for founders and fast-growing teams. It connects to your inbox, database, and Stripe to automatically resolve customer tickets by following your predefined scenarios, significantly reducing management overhead and improving resolution quality over time.
Paid
$30 per month
How to use Letterbook?
Connect Letterbook to your email, database (like a CRM), and Stripe account. Define specific scenarios for common customer requests (e.g., refunds, login issues). The AI will then draft replies for incoming tickets based on your data and instructions. You review and send these drafts, and the AI learns from your feedback to improve future responses, automating a large portion of your support workload.
Letterbook 's Core Features
Automated Ticket Resolution: AI drafts and sends replies to customer support tickets by accessing connected data sources like your database and Stripe, following your predefined playbooks.
Scenario-Based Playbooks: Define clear instructions for handling specific customer request types (refunds, login problems, bug reports), ensuring consistent and accurate AI responses.
Seamless Integrations: Connects directly with critical business tools including email inboxes, customer databases, and Stripe for payment and subscription data lookup.
Unified Contact Center: Provides a single, modern inbox to manage customer queries from all communication channels, improving agent efficiency.
Continuous Learning AI: The system improves its response quality with every ticket resolved and piece of feedback given, reducing errors over time.
Performance Analytics: Tracks key support metrics like resolution time, automation rate, and customer satisfaction directly within the platform.
Smart Knowledge Base: Support scenarios and instructions auto-update as tickets are solved, keeping your AI agent's knowledge current.
Letterbook 's Use Cases
Startup founders can automate routine customer inquiries like password resets and basic refunds, freeing up time to focus on product development and growth.
E-commerce businesses use it to handle order status checks and subscription changes by letting AI access Stripe and database records instantly.
SaaS companies scale their support without hiring, using AI to resolve common technical issues and bug reports based on predefined scenarios.
Customer support managers reduce weekly meeting and training overhead by implementing a self-improving AI agent that handles tier-1 support.
Rapidly scaling teams maintain high-quality support during growth spurts by automating a significant portion of their monthly ticket volume.
Enterprises with global support needs implement a standardized, AI-driven first response system across all regions and channels.
Letterbook 's Pricing
Starter
$30 per month
For startups gaining momentum. Includes 3 seats, 300 tickets/month, database & Stripe integration, and a unified inbox.
Growth
$200 per month
For companies scaling rapidly. Includes 10 seats, 1,000 tickets/month, all channels and integrations, and priority support.
Enterprise
Let's talk
For teams scaling globally. Custom seats, 3,000+ tickets/month, SSO & SAML, and a dedicated account manager.
